Reason for Engagement

Frost Science launched its 10-year Master Planning process with a strong commitment to deepening its connection to the community and ensuring that its next strategic vision reflects the needs, priorities, and lived experiences of Miami-Dade County residents. Building on its longstanding reputation as a leader in STEM education and programming, the museum sought to expand its community engagement efforts and embed public voice more intentionally into its long-term planning.

To advance this goal, Frost Science partnered with LM Genuine Solutions to design and lead a countywide community listening process. The initiative established a structured, inclusive, and dynamic framework for understanding how residents of all backgrounds experience the museum—and for identifying new opportunities to strengthen its relevance, accessibility, and civic leadership.

Sector / Industry

Science Education
Museum
Nonprofit

Services Engaged

Strategic Leadership & Problem Solving

Strategic Relationship Building

Project Management

Organizational Support and Management

Group Facilitations

Administrative Support

Our Approach

Discovery & Planning

LMGS collaborated with Frost leadership to define priorities and establish the foundation for engagement. This included reviewing internal field research, identifying key stakeholder groups, and developing a multilingual outreach strategy. A tailored listening session model was designed to reflect local context, audience needs, and the museum’s mission.

Strategy & Design

Listening sessions were developed with customized agendas, multilingual materials, and engaging activities, including “Frost Science Experiences” co-designed with the museum’s education team. Facilitation and logistics planning prioritized accessibility, cultural responsiveness, and geographic coverage across all 13 county districts.

Collaboration

Sessions were planned in partnership with local elected officials, schools, and community-based organizations. LMGS coordinated closely with Frost staff to co-host sessions and integrate internal input throughout the process.

Execution & Implementation

Key Activities & Milestones

Facilitated 25+ listening sessions and activations across Miami-Dade
Reached 12 County Commission districts
Engaged teachers, students, youth, families, higher ed partners, museum staff, and board members
Distributed marketing materials and survey tools in English, Spanish, and Haitian Creole
Co-hosted sessions at trusted venues and community events

Timeline

Discovery & Planning: August – September 2024
Listening Sessions: October 2024 – March 2025
Analysis & Final Report: April – May 2025

Resources Deployed

Strategic facilitation, bilingual staff, engagement materials, data collection tools, outreach and logistics coordination, session documentation, and analysis/report development.

The Final Product

Deliverables:

Comprehensive report with survey data, thematic analysis, and stakeholder reflections
District-specific summaries and recommendations
Stakeholder contact lists, sign-in documentation, and evaluation data
Visual summary of engagement reach and outcomes
Presentation of findings to Frost leadership and planning team

Findings from this engagement are actively informing the museum’s long-term master planning efforts and will continue to guide program design, partnership development, and community engagement practices moving forward.

The Frost Science listening sessions demonstrated a thoughtful and inclusive approach to community engagement across Miami-Dade County. Through this process, residents, partners, and stakeholders were invited to share their perspectives on the museum’s future direction, helping to ensure that institutional planning reflects the priorities of the community it serves. The model developed through these sessions can inform future efforts by cultural and civic organizations seeking to strengthen public participation in decision-making and long-term strategic planning.

Phillip and Patricia Frost Museum of Science

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